Privacy Policy

Roaring Lion Renovation, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit roaringlionrenovations.com, submit a form, or sign up to receive communications from us. Please read it carefully.

This policy is intended to comply with the CAN-SPAM Act of 2003, the Texas Business & Commerce Code, Chapter 521 (Texas Identity Theft Enforcement and Protection Act), and the requirements of our email service provider, Mailchimp (The Rocket Science Group, LLC).

1. Information We Collect

We collect information you voluntarily provide and information collected automatically:

• Contact information — name, phone number, email address, city, and project address when you submit a quote request, contact form, or newsletter signup.
• Project details — scope of work, service type, and any details you voluntarily provide in connection with a quote or consultation request.
• Email marketing consent — when you sign up for our newsletter or email list, we record the date, time, source (form location), and the specific consent language you agreed to at the time of signup. This consent record is stored in Mailchimp.
• Usage data — pages visited, browser type, referring URLs, and general location data collected automatically through Google Analytics.
• Cookies — small files stored on your device to improve site performance and analytics. You may disable cookies in your browser settings without affecting your ability to use our site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests, inquiries, and consultation scheduling
• Send the email content you specifically requested (guides, tips, project stories, offers) when you opted in
• Send transactional communications related to your project or service agreement
• Improve our website, services, and marketing
• Comply with applicable Texas and federal laws

We do not send unsolicited commercial email. Every marketing email we send is sent only to individuals who have explicitly opted in through a form on our website or by giving verbal or written consent in person or by phone.

3. Email Marketing — CAN-SPAM Compliance

When you sign up for our email list, you are consenting to receive periodic emails from Roaring Lion Renovation, LLC including bathroom tips, project stories, RENOVATE program updates, and promotional offers. Specifically:

• Sender identification: Every email we send clearly identifies Roaring Lion Renovation, LLC as the sender, with our physical mailing address included in the footer as required by the CAN-SPAM Act.
• Subject line accuracy: Subject lines in our emails accurately reflect the content of the message. We do not use deceptive subject lines.
• Unsubscribe mechanism: Every marketing email contains a clear, functioning "unsubscribe" link. Unsubscribe requests are honored within 10 business days as required by law. You may also unsubscribe at any time by emailing info@roaringlionrenovations.com with "Unsubscribe" in the subject line.
• No list sharing: We do not sell, rent, or share your email address with third parties for their own marketing purposes.
• Consent records: We maintain records of how and when you consented to receive emails. These records are stored in Mailchimp and are available upon request.

4. Third-Party Service Providers — Data Processors

We work with the following third-party services that may process your personal information on our behalf:

• Mailchimp (The Rocket Science Group, LLC) — email marketing platform. Your name, email address, city, and signup source are transmitted to and stored in Mailchimp when you subscribe. Mailchimp's privacy policy is available at mailchimp.com/legal/privacy. Mailchimp is located in Atlanta, GA and processes data under its own data processing agreement.
• Formspree — form submission handling for contact and quote request forms.
• Google Analytics — website usage analytics. Data is anonymized and aggregated.
• Vercel — website hosting and content delivery.
• CompanyCam — project photo documentation and portfolio display.
• Google Calendar — consultation scheduling.

Each of these providers is bound by their own privacy policy and applicable data protection law. We do not grant them permission to use your data for their own marketing.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share information only in the following limited circumstances:

• Service providers listed above — solely to operate our website and deliver the services you requested.
• Legal requirements — if required by law, court order, subpoena, or government request, or to protect the rights, property, or safety of Roaring Lion Renovation, LLC, its clients, or the public.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email and/or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

6. Texas Privacy Rights

Under the Texas Business & Commerce Code, Chapter 521, Texas residents have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to certain legal exceptions)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@roaringlionrenovations.com. We will respond within 30 days. We do not discriminate against you for exercising your privacy rights.

7. Data Retention

We retain your contact and project information for as long as needed to fulfill the purpose for which it was collected or as required by Texas law. Email marketing records (including consent records) are retained for a minimum of 3 years to comply with CAN-SPAM recordkeeping requirements. You may request deletion of your data at any time by contacting us directly.

8. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These include HTTPS encryption on our website, access controls on our email marketing platform, and limited internal access to personal data. However, no method of transmission over the internet is 100% secure. In the event of a data breach affecting Texas residents, we will provide notice as required by Texas law.

9. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, contact us immediately and we will delete it.

10. Third-Party Links

Our website contains links to third-party sites including Google Calendar, CompanyCam, Facebook, Instagram, and LinkedIn. We are not responsible for the privacy practices of those platforms. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify subscribers via email. Your continued use of our website or services after any update constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Roaring Lion Renovation, LLC
Seguin, TX 78155
(210) 564-7325
info@roaringlionrenovations.com